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After restoring a backup to Tableau Server, some extracts are missing


Published: 29 Dec 2015
Last Modified Date: 12 Apr 2017

Issue

After restoring a backup to Tableau Server, some extracts are missing.

Environment

  • Tableau Server 9.0.0-9.0.9, 9.1.0-9.1.3, 9.2.0
  • Tableau Server 8.1.0-8.1.16, 8.2.0-8.2.8, 8.3.0-8.3.3
  • Online backups (Backups taken while Tableau Server is running)

Resolution

For Tableau Server 8.1+
Upgrade to Tableau Server 8.1.17, 8.2.9, 8.3.4 or newer versions.
 
For Tableau Server 9.0+
Upgrade Tableau Server to versions 9.0.11, 9.1.5, 9.2.3 or newer versions.

 

Cause

When a scheduled refresh ran and updated an extract while a backup was in process, the old extract might have been reaped (removed) from the filestore causing the Tableau Server postgres database to not match the extracts in the backup.
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