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After Installing Tableau Server, the Tableau Server Webpage is Blank


Published: 20 May 2014
Last Modified Date: 24 Aug 2016

Issue

After installing Tableau Server, the installation completes successfully but the Tableau Server webpage is blank and the following error is displayed in the Tomcat log files (C:\ProgramData\Tableau\Tableau Server\data\tabsvc\logs\wgserver\tomcat*.log):
 
<time stamp> org.apache.catalina.core.StandardContext resourcesStart 
SEVERE: Error starting static Resources 
java.lang.IllegalArgumentException: Document base C:\Program Files\Tableau\Tableau Server\8.1\wgserver\z5 does not exist or is not a readable directory

Environment

Tableau Server

Resolution

  1. Uninstall Tableau Server.
  2. Delete all installation folders.
  3. Reinstall Tableau Server, making sure to run the installer as an Administrator.
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