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After configuring SSL, Tableau Server does not start


Published: 11 Jan 2016
Last Modified Date: 29 Mar 2017

Issue

When starting Tableau Server with tabadmin start after enabling SSL, error occurs: "Unable to determine if all components of the service started properly."

Environment

  • Tableau Server
  • Distributed environment

Resolution

When configuring a Tableau Server cluster to use SSL, place the SSL certificate and key files on every computer that's running a gateway process. Ensure that the certificate and key files are in the same folder location on each computer. For step-by-step instructions, see Configure a Server Cluster for SSL.

Cause

If the certificate and key files are not installed on every machine hosting a gateway, or not installed in the same folder location on each machine, Tableau Server will not start.
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