KNOWLEDGE BASE

Active Directory Option Not Available (Grayed Out)


Published: 28 Feb 2013
Last Modified Date: 22 May 2017

Issue

The option to enable Active Directory (AD) authentication is not available (grayed out).

Environment

Tableau Server

Resolution

To resolve this issue, when uninstalling Tableau Server, manually delete the following folders, as described in Changing Authentication:
  • C:\ProgramData\Tableau
  •  C:\Program Files\Tableau\Tableau Server
    • Note: The above drive and paths may vary depending on where Tableau Server is installed.
    • Note:  By default, the C:\ProgramData folder is hidden.
 
 

Cause

Folders containing authentication type information were not deleted. 
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