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Active Directory Option Not Available (Grayed Out)


Published: 28 Feb 2013
Last Modified Date: 23 Sep 2014

Issue

The option to enable Active Directory (AD) authentication is not available (grayed out).

Environment

Tableau Server

Resolution

To resolve this issue, when uninstalling Tableau Server, you must manually delete the following folders, as mentioned in step 5 and 6 of the Modifying Tableau Server Authentication Method
  • C:\ProgramData\Tableau
  • Tableau Server 8.1 and later versions: C:\Program Files\Tableau\Tableau Server
    • Note: If you are running the 32-bit version of Tableau Server on a 64-bit operating system, replace C:\Program Files\Tableau with C:\Program Files (x86)\Tableau. Also, the above drive and paths may vary depending on where Tableau Server is installed.
  • Tableau Server 8.0 and earlier versions:
    • On a 32-bit computer: C:\Program Files\Tableau\Tableau Server
    • On a 64-bit computer: C:\Program Files (x86)\Tableau\Tableau Server
 
 

Cause

This issue is typically caused when both the above folders are not deleted. By default, the C:\ProgramData folder is hidden.

Additional Information


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