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Tableau Online Amazon RDS-Hosted MySQL Refresh Extracts Error


Published: 11 Jan 2018
Last Modified Date: 11 Jan 2018

Issue

Scheduled extract refresh for an Amazon RDS-Hosted MySQL fail with the error:
 
com.tableausoftware.nativeapi.dll.DataSourceException: IPC_NamedPipe::Select(WaitForMultipleObjects): Timeout
Unable to connect to the server "<server name>". Check that the server is running and that you have access privileges to the requested database. 
OR
Connectionless Failure

Environment

  • Tableau Online
  • MySQL hosted on Amazon RDS

Cause

The IP address range used by the instance of Tableau Online that hosts your Tableau Online site needs to be added to the authorized list for your Amazon RDS database instance. 
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