KNOWLEDGE BASE

Error: "Not authorized Invalid username or password (errorCode=16)" Using SAML Authentication on Mobile App


Published: 14 Jul 2015
Last Modified Date: 02 Jun 2017

Issue

When you try to log in to Tableau Server from the Tableau Mobile app, after you supply the Tableau Server name but before you enter a user name and password, the following error might occur:

 Not authorized Invalid username or password (errorCode=16)


 

Environment

  • Tableau Server 9.0.0 thru 9.0.3
  • Tableau Mobile app
  • Okta or Horizon IdP
  • iOS

Resolution

Upgrade to Tableau Server 9.0.4 or a later version.

 

Cause

This behavior is a known issue that has been corrected in recent versions.

Additional Information

Upgrading Tableau Server, not just the Mobile App, is necessary to fully resolve this issue.
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