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Locale or date format causing the maintenance date to appear expired


Published: 24 Feb 2016
Last Modified Date: 02 Nov 2017

Issue

When attempting to refresh the maintenance of a Tableau product key, the date format can take on two different formats depending on the designation of the locale.
 

Environment

  • Tableau Server
  • Tableau Desktop
  • Operating system locale

Resolution

Determine which locale the operating system is set to. The maintenance date format will show one of two formats:
  • In the US, the standard date format is: mm/dd/yyyy
  • In Europe, the standard date format is: dd/mm/yyyy

Cause

The Operating System determines the date format of the maintenance date.
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