KNOWLEDGE BASE

Internet Explorer Changes Packaged Workbooks to Zip Files During Download


Published: 14 Mar 2017
Last Modified Date: 05 Jul 2017

Issue

If you do not have administrative rights on your computer, Internet Explorer (IE) may change Tableau packaged workbooks (.twbx) to zip files when you download them.

 

Environment

  • Tableau Desktop
  • Tableau Server
  • Windows
  • Internet Explorer (IE)

Resolution


Option 1: Download the workbook from a different browser.

To avoid this issue in the future, download the workbook from a different browser, such as Google Chrome or Mozilla Firefox.

Option 2 : Change the file extension of the downloaded workbook. 

Manually change the file extensions of the downloaded workbook file from ".zip" to ".twbx" to work around the issue. After you have changed the extension to ".twbx," you can open the workbook using Tableau Desktop or Tableau Reader as expected.

Option 3: Change the internet options security setting.

Follow the procedure listed below to change the security setting:
  1. Select Start > Control Panel > Internet Options.

  2. In the Internet Properties dialog box, select the Security tab.

  3. On the Security tab, under Select a zone to view or change security settings, click Local intranet.

  1. Under Security level for this zone, click Custom level.
  2. In the Security Settings - Local Intranet Zone dialog box, scroll down to Enable MIME Sniffing.

  3. Select Disable, and then click OK.
  4. Restart Internet Explorer, and try downloading the workbook again

 

Additional Information

Alternative option

  1. In addition to the options listed above, you can request your web server administrator to do the following:

  2. Add the directives to the server configuration file or to an .htaccess file on the server:

    Add Type? application/twbx twbx

    Add Type? application/twb twb

  3. Add the two lines to the mime types file on Apache:

    application/twbx twbx

    application/twb twb

Did this article resolve the issue?