Error "Tableau Server is unlicensed" After Rebooting Virtual Machine Hosting Tableau Server
Published: 06 Dec 2016
Last Modified Date: 06 Dec 2016
IssueAfter rebooting the virtual machine hosting Tableau Server, the following error occurs:
Tableau Server is unlicensed.
- Tableau Server
- Virtual Machine
CauseThe MAC address of the virtual machine hosting Tableau Server has changed.
Additional InformationFor Tableau's licensing to work correctly, the following factors need to remain persistent:
To prevent re-occurrence of this issue, work with your hosting provider to ensure that the above factors remain static.
- For all computers, MAC address
- For physical computers, boot disk serial number
- For virtual machines, Virtual Machine ID