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Error "Tableau Server is unlicensed" After Rebooting Virtual Machine Hosting Tableau Server


Published: 06 Dec 2016
Last Modified Date: 06 Dec 2016

Issue

After rebooting the virtual machine hosting Tableau Server, the following error occurs: 
Tableau Server is unlicensed. 
 

Environment

  • Tableau Server
  • Virtual Machine

Resolution

Reactivate your license. For more information, see Activate Tableau.
 

Cause

The MAC address of the virtual machine hosting Tableau Server has changed. 

Additional Information

For Tableau's licensing to work correctly, the following factors need to remain persistent: 
  • For all computers, MAC address
  • For physical computers, boot disk serial number
  • For virtual machines, Virtual Machine ID
To prevent re-occurrence of this issue, work with your hosting provider to ensure that the above factors remain static.
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