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Error "DRb::DRbConnError 'connection closed'" When Restoring Backup


Published: 24 Jul 2015
Last Modified Date: 30 Dec 2016

Issue

When restoring a backup, the following error might occur:

-- Waiting for built-in extract engine data restore to finish. 
*** Error during restore: DRb::DRbConnError 'connection closed' 

Environment

  • Tableau Server 9.0
  • Distributed Environment

Resolution

Perform the following steps on each node in the Tableau Server cluster:
  1. Using a text editor, open tabsvc.yml. By default, this file is located in C:\ProgramData\Tableau\Tableau Server\config
  2. Delete the following line:
    dataengine.host: <IP or hostname>
  3. Repeat steps 1 and 2 for each node.
  4. Attempt to restore the backup.
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