KNOWLEDGE BASE

Data Source Passwords Are Not Saved for Users with Saved Passwords Option Enabled


Published: 23 Sep 2014
Last Modified Date: 26 Aug 2015

Issue

When selecting the Remember my password option, user are still prompted for data source passwords, even when Allow users to save passwords for data sources is enabled.

Environment

The following versions of Tableau Server are affected by this issue:
  • 8.2.10 and older
  • 8.3.5 and older
  • 9.0.4 and older

Resolution

Option 1

Upgrade to Tableau Server 8.2.11, 8.3.6 or 9.0.5, or a later version. For more information, see Upgrading Tableau Server.

Option 2

In Tableau Server 8.2 & 8.3:
Go to Admin > Maintenance and enable Save Access Tokens, in addition to Save Passwords.

In Tableau Server 9.0:
Go to Server > Settings > General and enable Allow users to save OAuth access tokens for data sources in addition to Allow users to save passwords for data sources.

Cause

This behavior is related to a known issue which has been corrected in more recent versions.
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