KNOWLEDGE BASE

Tableau Online Site Migration FAQ


Published: 04 May 2018
Last Modified Date: 04 May 2018

Question

How to change data centers for a Tableau Online site.

Environment

Tableau Online

Answer

What data centers can I migrate my Tableau Online site to?
Tableau manages multiple instances of Tableau Online across the globe, located in one of three regions.   
  • North America – Oregon – USA
  • North America – Virginia – USA
  • Europe – Ireland
Upon creation of your Tableau Online site, you can choose which region will host your site.  However, you are able to change this region later on through the site migration process.

 
What is included in a site migration?
A site migration will move your workbooks, projects, data sources, schedules, and users. This includes permissions set on content, user favorites lists, and site quota. This also includes common administrative settings such as SAML authentication.
 
Users’ custom views are preserved; however, custom view URLs may change in ways that breaks users’ bookmarks to their views.

 
What is not included in a site migration?
  • Existing bookmarks to workbooks.
  • Embedded credentials in published content connecting to a data source with OAuth-based authentication. See Edit Connections on Tableau Online.
  • Historical site activity located in the “Status” tab in the Site Administrator view.
  • Administrators that perform analysis of site historical activity should download the data to a .csv prior to the site migration date.
 
Important Considerations
Site Access
Tableau Online sites are locked for the duration of the migration to the new instance. Access is automatically restored when the migration is complete.

Tableau Bridge
  • Customers using Tableau Bridge are required to sign out of their Tableau Bridge client before migration. They can sign back into Tableau Bridge once the migration is complete.
  • For sites with live connections enabled, a Site Administrator will need to reset the option.
Connecting to cloud-hosted data
To make sure the connections you publish remain uninterrupted, you will need to review and update your list of authorized IP addresses. See Keep Data Fresh.
 
Time zone settings
  • The time zone settings for the 10ay and 10az instances are configured as Pacific time (daylight savings time is observed).
  • All other instances are configured in UTC (daylight savings time is not observed).
  • Workbooks or data sources containing calculations based on NOW() or TODAY(), contain Relative Date Filters, or contain time stamps may show unexpected results after moving to a different pod. Please see Date Calculations, Filters, and Time Stamps.

What to expect during and after migration.
Tableau Online site migrations can be scheduled Monday through Wednesday within one of two time slots listed below. It is recommended to submit requests for migrations at least 5 business days from the desired migration date as migrations are scheduled on a first-come, first-serve basis.
  •  6pm - 10pm UTC
  •  8pm - 12am UTC
Although migrations are booked in 4 hour windows, the duration of a given migration will not necessary last for the full 4 hours. Access to the Tableau Online site will be restored immediately after the migration is completed. While it is not possible to provide predictions of how long a given migration will last, specified points of contact will be notified upon completion of the migration.
 
After migration, please validate the site data within 48 hours to ensure users and content are correct. Anytime within the review period, a roll-back of the site migration can be requested.

 
How to request a Tableau Online site migration.
Please direct migration requests and questions about the migration process to Tableau’s Customer Service team at customerservice@tableau.com.
Did this article resolve the issue?