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Recovering the User License from the Sample 'Tableau Software' User


Published: 09 Jul 2014
Last Modified Date: 10 Aug 2015

Question

How do I retrieve the user license from the Tableau Server user?

Environment

Tableau Server

Answer

Option 1 - Unlicense the user:

  1. Log in to Tableau Server as an administrator.
  2. Click Admin.
  3. Select All Users.
  4. Select the check box for the Tableau Software user.
  5. Click License User > Unlicensed.

Option 2 - Delete the user:

  1. Log in to Tableau Server as an administrator.
  2. Click Workbooks.
  3. Select the check boxes for each sample workbook and click Delete.
  4. Click Yes when prompted.
  5. Click Admin.
  6. Select All Users.
  7. Select the check box for the Tableau Software user.
  8. Click Delete.
  9. Click Yes when prompted.

Additional Information

  • The first option allows you to retain the sample workbook.
  • The Tableau Software user is a sample user that is created when Tableau Server is installed. The sample workbook is published under this sample user name, therefore it is necessary to delete the sample workbook before deleting the user.
  • The sample user does not have to be included in the installation and can be excluded at the time of initial configuration of Tableau Server. For more information, see Configure Tableau Server Utility.
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