KNOWLEDGE BASE

Providing License Data to Tableau Support


Published: 25 Oct 2016
Last Modified Date: 30 Aug 2017

Question

How to use the Customer Activation and Server Utility tools to provide Trusted Storage licensing information to Tableau Support. 
 

Environment

Tableau Desktop
Tableau Server 
 

Answer

Note: These tools should only be used at the request of Tableau Support. 

For Tableau Desktop on Windows: 

  1. Open Command Prompt as an administrator. 
  2. Navigate to the Tableau Desktop bin folder. By default, this folder is located at: 
    C:\Program Files\Tableau\Tableau [version]\bin 
  3. Enter the following command:
    custactutil -view > LicResults.txt 
  4. Locate the LicResults.txt file in the bin folder above and send to Tableau Support as an attachment.

For Tableau Desktop on the Mac: 

  1. Select Go > Applications > Utilities > Terminal 
  2. Change to the Tableau Desktop Flexnet folder using the following command: 
    cd /Applications/Tableau.app/Contents/Frameworks/Flexnet
  3. Enter the following command: 
    ./custactutil -view > /users/$(whoami)/Desktop/licresults.txt
  4. Locate the LicResults.txt file on your desktop and send to Tableau Support as an attachment.

For Tableau Server: 

  1. Open Command Prompt as an administrator 
  2. Navigate to the Tableau Server bin folder. By default, this folder is located at:
    C:\Program Files\Tableau\Tableau Server\[version]\bin 
  3. Enter the following command:
    serveractutil -view > <ComputerName>_LicResults.txt 
  4. Locate the LicResults.txt file in the bin folder above and send to Tableau Support as an attachment. 

Additional Information


 
Did this article resolve the issue?