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Logs for Tableau Mobile App on Android or on iPad and iPhone Devices


Published: 17 Jul 2017
Last Modified Date: 19 Jul 2017

Question

How to download logs from an Android or an iPad or iPhone device.
 

Environment

  • Tableau Mobile 10.1.2
  • Android
  • Apple iPhone and iPad

Answer

Starting with Android tablet version 10 (Android phone version 9.3) and version 9.3 (iPhone/iPad) of the Tableau Mobile app, you can send logs that contain application data and Fiddler-like information from Android and iPhone/iPad devices.

The option is turned off by default, so if our Technical Support team need some logs from your mobile device, please follow the steps below:

Android

From the Login screen
  1. Open the Tableau Mobile app and, from the main app page, tap the three dot icon in the upper left-right corner,
  2. Tap Settings > and choose to enable "Send Support Logs" by moving its slider to the right.
  3. Close the Tableau Mobile app to clear logs, then re-open it, and re-create the issue.
  4. Shake your mobile device and you will have the ability to send an email message, such message will contain the Mobile app logs attached.
  5. Enter the details requested in the email (such as your name, your support case number and further information).
  6. Once done, tap Send.
  7. Disable "Send Support Logs" under Settings.
If you already are signed-in. 
  1. Open the Tableau Mobile app and, from the main app page, tap the upper-left corner meny (three horizontal bars) icon. 
  2. Tap Settings > and enable "Send Support Logs" by moving its slider to the right.
  3. Close the Tableau Mobile app to clear logs, then re-open it, and re-create the issue.
  4. Shake your mobile device and you will have the ability to send an email message, such message will contain the Mobile app logs attached.
  5. Enter the details requested in the email (such as your name, your support case number and further information).
  6. Once done, tap Send.
  7. Disable "Send Support Logs" under Settings.
You can change the To: field of the email message created in Step 4 to send the log file and/or the support case to yourself.

iPhone and iPad

  1. On the iOS device, tap Settings to open the utility.
  2. At the left, swipe up, and tap Tableau. It will be very near the bottom of the list.
  3. At the right, enable "Send Support Logs".
  4. Open the Tableau Mobile app and re-create the issue, then shake your mobile device.  An email message will appear, with the Mobile app log attached.
  5. Enter the details requested in the email, and tap Send.
  6. Disable "Send Support Logs" under Settings > Tableau.
You can change the To: field of the email message created in Step 4 to send the log file and/or the support case to yourself.
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