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Improving Performance by Using Antivirus Exclusions


Published: 27 Jul 2013
Last Modified Date: 27 Jul 2017

Question

How to improve server performance by using exclusion policies in antivirus software.

Environment

Tableau Server

Answer

Exclude the following Tableau Server folders, and all sub-folders, from on-access (active, continuous) antivirus scanning while Tableau Server is running. Instead, scan the Tableau Server directories while the Tableau Server is stopped or otherwise not in use. 

Tableau Server program folder:
  •  C:\Program Files\Tableau\Tableau Server
Tableau Server data folder:
  • C:\ProgramData\Tableau\Tableau Server\data
Note: The ProgramData folder is hidden, by default. To view it, you must set your operating system to show hidden files and folders. 

Additional Information

  • If your Tableau Server is not installed in the default drive, substitute the appropriate location in the above instructions. 
  • Experiences may vary with different antivirus software.
  • Deactivate the antivirus software temporarily to eliminate or confirm the antivirus software as a cause of the performance issues.
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