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Deactivating Tableau Server Offline


Published: 27 Oct 2015
Last Modified Date: 29 Jun 2017

Question

How to deactivate a product key for Tableau Server when the computer running Tableau Server does not have internet access.

Environment

Tableau Server

Answer

 
  1. Right click the Manage Product Keys utility and select Run As Administrator.
  2. Click Deactivate.
  3. A prompt will display asking to save a return.tlq file (offline deactivation file).
  4. Save the .tlq file in a location that is easy to access.
  5. Copy the .tlq file to a computer that has internet access.
  6. On a computer that is connected to the internet, navigate to the following link: http://www.tableau.com/en-us/support/drivers/activation
  7. Click Choose File.
  8. Navigate to the location where the return.tlq file was saved.
  9. Select Upload Activation File.
  10. A return.tlr file will be generated. 
  11. On the computer running Tableau Server, copy the return.tlr file into the Tableau Server bin folder, located by default at: C:\Program Files\Tableau\Tableau Server\[Version]\bin.
  12. Open a command prompt as an administrator and navigate to the Tableau Server bin folder.
  13. Run the following command: tabadmin activate --tlr return.tlr
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